Terms of Service

Warranty/Limitations of Liability: A/V RoomService, Ltd. warrants that this product shall perform as presented when used as directed. If this product is proven defective, the exclusive remedy shall be to refund the purchase price of or to replace the defective product.

A/V RoomService, Ltd. shall not otherwise be liable for injury, loss or damages, whether direct, indirect, special, incidental or consequential. A/V RoomService, Ltd. disclaims all other warranties, whether expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose.

Refund Policy

We want you to be completely satisfied with your EVPs’. If there is an issue for example: damage from shipping, the order is not correct, etc., please email us at info@avroomservice.com, so that we can work with you to make it right.

Note that EVPs’ are handmade and that molded fiberglass may have some imperfections. We reject pads that will not comply with performance standards prior to placing into inventory.

Please inform us of damage or order error within 5 days of receiving.

Thirty (30) day money back guarantee (from receive date) is our policy. If you feel the product has not performed as claimed, please follow these instructions:

  • Request a Return Authorization by emailing us within 30 days of receive date and inform us of the reason for the refund request, and include your Invoice number.
  • Ship the product back to us via any carrier you prefer.